Patient Transport Services: your experience

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Patient Transport Services: overview

Non-Emergency Patient Transport Service (PTS) caters for patients either too ill to get to hospital without assistance, or for whom getting there without assistance would cause their condition to deteriorate.

The service is based on a patient’s medical need. The Clinical Commissioning Groups (CCGs) use a set of criteria, which is based on national guidance, to determine a patient’s eligibility to receive the service.

There are currently two contracts for the provision of PTS across Bristol, North Somerset and South Gloucestershire CCGs.

The main PTS contract is currently provided by South Western Ambulance Service NHS Foundation Trust (SWASFT), with a service specifically for renal patients provided by a consortium of local taxi firms, Complete Transport Solutions.

Following an open and competitive procurement process, from April 2017, E-Zec Medical Transport will provide the general patient transport service and the current provider will continue to deliver the renal patient transport service, under the name V Cars Streamline Black and White Taxis.

The new provider will use the same national eligibility criteria as the current provider in relation to who qualifies for patient transport – so anyone eligible for patient transport now will continue to be eligible under the new contract.

Find out more about Patient Transport Services:

Patient Transport Services

Your involvement

The new contract awards follow a thorough patient and public consultation process.

It is a statutory and an important requirement of the CCGs to involve patients and the public in the planning and development of local health services. A Patient and Public Involvement (PPI), plan specifically for this procurement was agreed by the three CCGs.

The PPI process commenced with a request to the three local Healthwatch organisations for any information they had from the public on the non - emergency patient transport services.

Following this, the three local CCGs placed information about the future commissioning of these services on their websites, and invited public feedback for a period of approximately six weeks, from mid May 2015. No feedback has been received directly via the CCGs' websites.

The CCGs needed to hear from those who used the current services and, in order to do that, as part of the PPI process for the re-procurement of patient transport services, a survey was conducted of both patients and the wider public.

The survey was intended to provide feedback on current services, and also to gain views as to what would be important to respondents in the future service provision.

Your feedback

Next steps

The CCGs considered all of the data received through the engagement process, and reflected any necessary changes within the service specification.

The majority of patients have reported positive feedback on current services, and the CCGs have sought assurance through the procurement process that this level of service, including improvements where required, continues in the future.