You said, we did

When you make a complaint or leave a comment or a compliment, we want to learn from what you tell us.

In response to your feedback, here are some of the changes that we have made over the past year.

You said...

A relative was unhappy with a decision not to fund Continuing Healthcare; they did not receive a response to letters, emails and phone messages left for the Health Assessment and Review Team.

...We did

The Health Assessment and Review Team apologised for the poor service and it has taken many steps to ensure that all contacts with the team are dealt with promptly in the future.

You said...

Relatives were unhappy that it took a considerable time to replace a broken wheelchair that they felt could have been repaired.

...We did

We contacted North Bristol Trust, the wheelchair provider, who apologised for the poor experience. The chair was not a standard design so it was more difficult to provide a temporary replacement. They also confirmed that a repair would not have been safe in the long term.

You said...

A patient was unhappy that the decision to approve funding for their hernia repair took so long.

...We did

The Individual Funding Team apologised for the difficulties with the process, which has now been reviewed and improved.

Share your views and experiences

There are lots of different ways for you to tell us what you think about our plans for local health services.

Share your views

Services in development

Discover what local health services are in development in Bristol:

Services in development

lots of different ways for local people to tell us what they think about our plans for local health services - See more at: http://live-bristolccg.omni-digital.co.uk/get-involved/how-you-can-get-involved/#sthash.GJqTvvcB.dpuf