Bristol Mental Health’s crisis line

Date: 24 Aug 2016

Category: Statements

Following concerns raised about the future of Bristol Mental Health’s (BMH) crisis line, Bristol Clinical Commissioning Group (CCG) and BMH would like to reassure service users that they will continue to provide a 24-hour crisis service.

Whilst the public crisis line will no longer operate, there will continue to be a 24 hour telephone line for referrals from professionals and for people in crisis as part of their identified support.

Currently the majority of calls (66%) to the crisis line are seeking advice, general information or to check appointments, rather than needing specialist support from the crisis team. Therefore the crisis service is being redesigned to ensure it is kept free for those in genuine and urgent need. This means service users in mental health crisis will be responded to faster.

We greatly value the input of service users. We will be contacting service users, carers and professionals to ask their views on the service redesign throughout the autumn. Changes will take place from 30 November 2016.

BMH remains committed to working alongside Bristol CCG with service users and carers to achieve the best mental health and wellbeing for the people of Bristol.

For more information please contact awp.bristolmanagementteam@nhs.net.